Avon and Wiltshire Mental Health Services Patient Advice and Liaison Service

PALS is a free, confidential and impartial service available to everyone who uses the Trust's mental health services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

PALS can help if:

  • You are worried and not sure what to do or where to go
  • You need clarity about a situation
  • You want someone to listen to your experience of services
  • You need information and help. Visit their website here: http://www.awp.nhs.uk/advice-support/pals/

Patient Support and Complaints Team at University Hospitals Bristol

The aim of the Patient Support and Complaints team is to resolve any concerns, queries or questions that our patients, their families or members of the public raise with us about our Trust.

We cover all of the Trust's hospitals: Bristol Eye Hospital, Bristol Dental Hospital, St Michael's Hospital, Bristol Heart Institute, Bristol Haematology and Oncology Centre, Bristol Royal Hospital for Children, South Bristol Community Hospital, Bristol Royal Infirmary and the Central Health Clinic. Visit their website here: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/

North Bristol Health Trust Advice & Complaints Team

ACT provides confidential information to patients, relatives or carers who would like advice about any aspect of care or services they have received or about any aspect of the services provided by the Trust, which cannot be provided at the point of provision. Most issues are dealt with as an enquiry with the expectation that if officers can’t sort out the problem they will try to find someone who can, usually within a single working day. Issues are recorded as enquiries, but where resolution takes longer, or the matter becomes more serious, it can be escalated to a concern or a complaint. Visit the website here: https://www.nbt.nhs.uk/patients-carers/advice-complaints/advice-complaints-team

This is the health complaints advocacy service in Bristol: https://www.theadvocacypeople.org.uk/

Looking for services near you?

We know that finding the services you need to look after your health care can be confusing. Put in your postcode to find out more about your nearest services. 

If you would like more information on local support services, please get in touch.