Hospitals need to 'shift the mindset' to show how they action patients' complaints
More hospitals should use their complaints system in a positive way to demonstrate to the public they can make improvements. Healthwatch wants hospitals to use complaints to show patients they take action where needed.
15 January 2020
GP survey to help people get better access to the care they need
Practice makes perfect – do you want a more convenient GP service that fits around you? Feedback on how easy you are finding it to get an appointment at your local surgery in this survey from the local clinical commissioning group.
2 January 2020
Grab your chance to speak up on health services to make a difference
Your views are being sought to make sure health services meet the needs of patients. A draft version of a new public involvement document by local commissioning group BNSSG can now be viewed and people have until December 13 to respond.
26 November 2019
Listening to the public is key to understanding their health needs - insight into Public Health's local priorities
Healthwatch will be working with the local Public Health directors to ensure more people are able to access the services they need to stay fit and well. Healthwatch is helping to inform the public of this work to mark Self Care Week (November 18-24).
14 November 2019