Report: what people think about adult social care
103 people who draw on care and support from adult social care services spoke to us about what's working well and what needs to improve. We heard from a diverse range of people, including older adults, people with mental health issues, and carers.
Over eight focus groups, we heard from:
- older adults
- people with learning disabilities
- people with mental health issues
- autistic people
- people with physical and sensory impairments
- carers
Feedback was also collected via email. Topics of discussion included access to a social worker (including access to face-to-face appointments), waiting lists for a reviews of existing care packages, and support for carers.
This work was commissioned by Bristol City Council.
Social care services have been slow to review me and do a reassessment. They don’t listen to me or take time to hear from me about my needs.
Download the full report below.
Downloads
The bigger picture: what people think about adult social care
What are the most important things to you about adult social care services?
- Quality of care is paramount
- Choice of care
- Care needs to be consistent, particularly staffing of respite care
- Direct communication of care/support staff with people at all times particularly in response to changing needs
- That the care looks at the whole person, not solely at personal care needs
- Carers and support staff need to communicate with the family of the person that is receiving care
- That the care is organised round the person rather than around the needs of the institution
- For those in supported living, ongoing communication with people’s families by care staff is very important
I understand my choices and work with practitioners and those close to me to make my decisions about my health and then I feel listened to and respected, and I receive information about my health and support in a way that's clear to me”.
